Returns and Refunds
At L’Air Frais, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
In case of damage or a quality issue with the product, we can only exchange the product if reported within the specified timeline below:
- If you receive a tampered or damaged product, please inform our Customer Care within 24 hours of receipt, with supporting photos and video, so we can address your concern promptly.
- For any product quality complaints, please contact our Customer Care within 7 days of order delivery.
- We are not responsible for any damage caused after delivery. Damage due to neglect, improper use, or incorrect application is not covered under this policy.
- Exchanges are accepted only if the product is returned in saleable condition, in its original packaging, and undamaged — subject to our review and vetting.
- No refund or return will be made once goods are sold, outside the terms above.
Please call us on 9023651805 (Mon–Sat, 10am–6pm) or email lairfrais23@gmail.com and our Customer Care team will help.
Tip: film yourself opening the parcel — this makes any damage claim much easier to process.
Cancellation Policy
- You can cancel a prepaid order by emailing lairfrais23@gmail.com within 24 hours of placing it.
- A ₹100 cancellation charge applies to refunds processed after 24 hours of order placement.
- Orders already dispatched from our warehouse cannot be cancelled under any circumstances.
- If we cancel your order due to stock unavailability for over 30 working days, the full amount is refunded to your original payment method.
- Orders cannot be altered once placed — they can only be cancelled; place a new order for any changes.
- All cancellation requests must be made by email, within 24 hours of placing the order.